If you’re a workers’ compensation professional, of course you want to be a hero. Workers’ comp is a key part of your company’s business operations. It affects regulatory compliance, productivity, employee relations, and the bottom line.
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Travel is a big part of your workers’ comp therapy services cost. That may surprise you, but think about it. The average treatment session lasts one hour. But injured workers spend an average of 1.5 hours traveling to and from their treatment. That’s three hours of wasted time, for every clinic visit.
For most physical therapists, the work day starts with a trip to the “office.” Their office is the clinic where they work. Injured workers come to them for rehabilitation sessions.
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As more managed care (MC) organizations seek to fill their excess capacity with workers' compensation claims, it's worth examining their impact on claims costs, particularly as compared to a direct-to-specialist approach. Both approaches sit on fundamentally different foundations.
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Managing workers’ comp claims is a complex job. You have to coordinate people, paperwork, and the entire process. Increasing employee engagement during this time will help you create better outcomes.
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To be effective, communication about workers’ comp claims must include everyone. Communication has to be ongoing. It should happen in real time. The problem is that often only one or two people know what’s happening with a claim. That’s not efficient. It causes confusion and delays. As a workers’ comp professional, you know how frustrating it is to feel out of the loop.
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A recent review conducted by ProPublic and NPR of the last decade of workers' compensation reforms presents a harsh picture for injured workers. Of course each state's workers' compensation program may be a mixed bag of positives and negatives on its own. For example, California is one of the states where benefits are continuing to increase in alignment with increases in the State Average Weekly Wage. Thus it's difficult to provide a single national assessment whether the reforms improve or degrade the nation's workers' compensation framework.
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